Our return policy is designed to give customers peace of mind by providing enough time to assess their purchases and determine if they meet their expectations. Once an order is delivered, a 30-day window is available during which customers can request a return. This gives customers the opportunity to carefully evaluate the product and make an informed decision. If a product doesn’t meet expectations during this period, customers can reach out to initiate a return.
To qualify for a return, the item must be in its original condition. It should be unused, free from any wear, damage, or modification. This means that no alterations, testing, or actions that could affect the item’s condition should be made. The return should also include all original components, such as tags, packaging, inserts, protective films, and any other items that were part of the delivery. Ensuring that the item is packed using its original packaging materials—such as boxes, padding, and protective layers—is essential for safe return transit. A proof of purchase, such as an order confirmation, electronic receipt, or other transaction records, is required to verify the purchase.
To start the return process, customers must email our support team with the relevant order information and a brief explanation of the reason for the return. Once we receive the request, we’ll review the details to ensure it aligns with the return policy. If the return is approved, a prepaid return shipping label will be sent along with instructions for returning the product. It’s crucial to use only the provided return label. Using unauthorized carriers, modifying the label, or deviating from the outlined process can lead to delays or complications that may prevent the return from being processed. Our team will be available to assist throughout the return process and provide guidance if needed.
We encourage customers to inspect their orders promptly upon delivery. This allows any potential issues—such as damage, defects, or incorrect products—to be identified and reported quickly. Early notification enables us to investigate the issue efficiently and determine the best course of action. If concerns are reported after a delay, verifying the issue can become more challenging, potentially affecting the available options for resolution.
While most items are eligible for return, certain products may be excluded for reasons such as hygiene, safety, or special handling requirements. If there’s any doubt about whether a specific product can be returned, we recommend reaching out to us for clarification before initiating the return. For exchanges, the original product must be returned first and processed through the standard return procedure. After the return is processed, a new order can be placed for the replacement item.
Customers within the European Union have an additional cooling-off period of 14 days. During this time, an order can be canceled or returned without the need for a specific reason. This right is in addition to our standard return policy but still follows the same basic conditions. Products must be unused, undamaged, unwashed, and returned with all original packaging and materials intact. Proof of purchase is required for processing returns under this provision.
Upon receiving a returned item, our team will carefully inspect it to ensure all conditions are met. Once the inspection is completed, we will notify the customer regarding the outcome of the return and whether a refund is approved. Refunds will be processed back to the original payment method used at checkout. Typically, refunds are processed within ten business days, but the timing may vary depending on the customer’s payment provider.
If a refund does not appear within 15 business days of approval, customers are encouraged to contact our support team for assistance. We aim to make the return process clear, fair, and straightforward, ensuring that customers receive the help and support they need throughout.